DIFFERENCE IN POSTAGE CREDITED TO YOU
[Date]
[NAME, COMPANY AND ADDRESS, ex.
Tom Atkinson
COMANY Inc.
14 Edith Street,
Hackney West,
ZIP POST CODE]
Dear [NAME, ex. Tom Atkinson],
By mistake, we shipped your order (#[ORDER NUMBER]) [SHIPMENT TYPE, ex. Overnight] instead of [SHIPMENT TYPE, ex. Express] because we thought time was of key consideration. Since this is our mistake, [we have credited the difference to your account / we have enclosed a check in the amount of the difference].
Please do not hesitate to call me at XXX-XXXX if there is something I can do for you.
Sincerely,
[YOUR NAME, ex. Tony Montana]
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